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HelpDesk Specialist
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As a helpdesk specialist, your responsibilities would include:
- Providing first-level technical support to home office staff, as well as to Commonwealth advisors and their staffs, on a wide range of issues and products
- Taking an active role in project work
The ideal candidate would also meet the following requirements:
- Bachelor's degree in an IT-related field or 1–2 years of related experience in helpdesk or phone support
- Extremely high-level customer service skills
- Strong attention to detail
- Excellent phone manner, as well as listening and follow-up skills
- Experience troubleshooting in an e-mail hosting environment
- Knowledge of POP3 and SMTP e-mail protocols, including troubleshooting e-mail connectivity; experience in advanced MS Outlook 2003 functionality and the protocols involved with connecting to an Exchange 2003 mail server, a plus
- Handheld (BlackBerry, Treo, etc.) knowledge, a plus
- Resourceful, self-starting professional
- Strong desire to establish and maintain relationships
- Proactive problem-solving skills
- Great attitude
A Best Place to Work, a Great Place to Be
Commonwealth Financial Network®, an independent broker/dealer based in Waltham, Massachusetts, and San Diego, California has been recognized 18 times as a Best Places to Work by such publications as The Boston Globe, the San Diego Business Journal, and Computerworld.
Commonwealth Financial Network is an equal opportunity employer.
Waltham, MA position
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